When to complain?
- We intend to provide a high quality of customer service. As a local operator we are incredibly focused on ensuring that our customers have the best experience
- We will always handle customer concerns transparently and fairly
- We will always try to resolve customer concerns by working with you through our normal customer service process
- However, there may be occasions where you wish to make a formal complaint. If that happens, you must follow our formal complaints process
The complaint process
- If you wish to make a formal complaint, please follow the following process:
- Email complaints@crabsports.com
- Include the following information:
- Name
- Email address associated with the account
- Contact number
- Description of complaint
- Dates & times of relevant transactions / events
- Any complaints received outside of the above channel will not be attended to directly - you must follow the process above
- Once a complaint is received a member of our team will confirm receipt within 24 hours
- Your complaint will be investigated and a resolution will be provided 3 days following confirmation of receipt